Course description
INTRODUCTION
In
today’s fast-moving digital world, keeping IT services running smoothly is key
to any organisations success. The ITIL Service Management Conference is your chance to dive into
the Information Technology Infrastructure Library (ITIL)—a practical, proven
framework for delivering top-notch IT services that support business goals.
We’ll explore how ITIL can help you streamline operations, delight customers,
and keep improving over time. Join us to discover actionable strategies and
connect with others who are transforming IT service management.
By
the end of the conference, you’ll be able to:
§ Understand
the ITIL framework and how its service lifecycle works.
§ Use ITIL
processes to deliver better IT services.
§ Align IT
with your organisations goals to drive success.
§ Streamline
IT operations for greater efficiency.
§ Build a
culture of continuous improvement in your IT team.
§ Spot and
manage risks in IT service delivery.
§ Boost
customer satisfaction with smarter service strategies.
WHO
SHOULD ATTEND
- IT
Managers and Directors
- IT
Service Management Professionals
- IT
Consultants
- Project
Managers
- Business
Analysts
- IT
Support and Service Desk Staff
- Change
and Release Managers
- Quality
Assurance Specialists
- Senior
Executives
- Anyone pursuing ITIL certification
What will i learn?
- Understand itil framework: grasp the core concepts and structure of the itil framework and its service lifecycle model;
- Implement key processes: apply key itil processes and best practices to improve it service management and delivery;
- Align it with business goals: align it services with organizational objectives to enhance overall business performance
- Optimize service delivery: utilize itil methodologies to streamline it operations and improve service efficiency;
- Drive continual improvement: apply itil principles to foster a culture of continual service improvement and innovation
Requirements
CIKDP 2027 GLOBAL TRAINING VENUES
The 2027 events will be hosted across our international centres.
All dates are for 2027 unless otherwise stated.
EUROPE
Germany – Hotel CityLight, Berlin / Gisma University | €1,995 Dates: Mar 15–19, Apr 12–16, May 10–14, Jun 7–11, Jul 12–16, Sep 13–17, Oct 18–22, Nov 22–26, Dec 13–17.
Austria – Radisson Blu Style Hotel, Vienna | €1,995 Dates: Mar 1–5, May 10–14, Jul 12–16, Sep 13–17, Nov 1–5, Dec 13–17.
France – ibis Paris Vaugirard Porte de Versailles, Paris | €1,995 Dates: Apr 12–16, Jun 7–11, Sep 20–24, Oct 18–22, Nov 22–26, Dec 6–10.
Portugal – Lisbon Marriott Hotel | €1,995 Dates: Feb 22–26, Apr 5–9, May 31–Jun 4, Jul 19–23, Sep 6–10, Nov 15–19.
Finland – Clarion Hotel Helsinki | €1,995 Dates: Mar 1–5, Apr 19–23, Jun 28–Jul 2, Aug 2–6, Sep 6–10, Nov 8–12.
United Kingdom – Fortis House, Barking, Essex | £1,995 Dates: Mar 15–19, Apr 19–23, Jun 7–11, Jul 12–16, Sep 6–10, Nov 8–12, Jan 25–29, 2028.
MIDDLE EAST & ASIA
Qatar – Steigenbeger Hotel & Residence, Doha | $1,995 Dates: Feb 1–5, Apr 19–23, May 31–Jun 4, Jul 12–16, Sep 13–17, Oct 4–8, Nov 29–Dec 3.
Turkey – Radisson Blu Hotel, Istanbul | $1,995 Dates: Jan 11–15, Mar 22–26, May 17–21, Jun 28–Jul 2, Aug 30–Sep 3, Nov 15–19, Dec 13–17.
Saudi Arabia – King Abdulaziz Center for World Culture, Dhahran | $1,995 Dates: Jan 25–29, Apr 12–16, May 24–28, Aug 23–27, Oct 18–22, Nov 29–Dec 3.
Singapore – Holiday Inn Singapore Atrium | $2,500 Dates: Feb 1–5, Mar 22–26, Apr 19–23, May 17–21, Jun 28–Jul 2, Aug 16–20, Sep 6–10, Oct 4–8, Nov 1–5, Dec 6–10.
Malaysia – Mandarin Oriental, Kuala Lumpur | $1,995 Dates: Jan 11–15, Mar 15–19, Jun 21–25, Sep 6–10, Oct 4–8, Nov 22–26, Dec 6–10.
AFRICA
Tanzania – Four Points by Sheraton, Dar es Salaam | $1,995 Dates: Jan 25–29, Apr 19–23, Jul 12–16, Sep 20–24, Nov 29–Dec 3.
Egypt – Radisson Blu Hotel, Cairo | $1,995 Dates: Feb 1–5, Mar 29–Apr 2, Jun 14–18, Aug 16–20, Oct 18–22, Dec 13–17.
Kenya – Emara Ole Sereni Hotel, Nairobi | $1,995 Dates: Jan 25–29, Apr 26–30, Jun 14–18, Jul 26–30, Sep 13–17, Oct 4–8, Nov 8–12, Dec 13–17.
Rwanda – Onomo Hotel, Kigali | $1,995 Dates: Jan 11–15, Feb 8–12, Mar 22–26, Apr 19–23, May 17–21, Jun 28–Jul 2, Aug 16–20, Sep 6–10, Oct 4–8, Nov 1–5.
Morocco – Four Seasons Hotel, Casablanca | $1,995 Dates: Jan 25–29, Apr 5–9, Jun 7–11, Aug 9–13, Oct 11–15, Dec 6–10.
Ghana – Airport West Hotel, Accra / GC Royal Osu | $1,500 Dates: Jan 25–29, Mar 22–26, May 17–21, Jun 21–25, Jul 26–30, Aug 23–27, Sep 20–24, Oct 25–29, Nov 22–26.
Burkina Faso – Bravia Hotel, Ouagadougou | $1,995 Dates: Apr 12–16, May 24–28, Aug 23–27, Oct 18–22.
Gambia – Prime Atlantic Hotel | $1,995 Dates: Mar 15–19, Apr 19–23, Jun 7–11, Jul 12–16, Sep 6–10, Nov 8–12.
Botswana – Protea Hotel Gaborone Masa Square | $1,995 Dates: Mar 22–26, Jun 28–Jul 2, Sep 13–17, Nov 15–19, Dec 13–17.
Namibia – Hilton Windhoek | $1,995 Dates: Mar 15–19, Jun 14–18, Aug 23–27, Nov 1–5, Dec 13–17.
Zambia – Royal Livingstone Hotel, Victoria Falls | $1,995 Dates: Mar 1–5, May 3–7, Jul 12–16, Sep 13–17, Nov 1–5, Dec 13–17.
Uganda – Kampala Serena Hotel | $1,995 Dates: Apr 26–30, May 24–28, Jul 5–9, Sep 13–17, Nov 8–12.
REGISTRATION FEE COVERS
Conference participation, airport pick-up and drop-off, training materials, daily lunch and tea breaks, certificate of participation, invitation letter, visa-support documentation, and study visits where included in the programme.
REGISTRATION FEE EXCLUDES
Flights, accommodation, visa fees, travel insurance, and personal expenses.
Frequently asked question
